Tier 2 Technical Support Engineer
Entity Ner Classification
As a Tier 2 Tech Engineer, I handled escalated technical issues for healthcare clients using remote tools and supported mobile app users. My role involved troubleshooting, collaborating with product and engineering teams, and maintaining technical documentation. I worked to improve internal processes and drive customer satisfaction through proactive technical support.
• Handled escalated technical issues from frontline agents, ensuring prompt resolution.
• Provided support for mobile app users and NFC tag configurations.
• Liaised with Product and Engineering teams to communicate system bugs and user feedback.
• Maintained internal documentation and proactively updated the technical knowledge base.
As a Tier 2 Tech Engineer, I handled escalated technical issues for healthcare clients using remote tools and supported mobile app users. My role involved troubleshooting, collaborating with product and engineering teams, and maintaining technical documentation. I worked to improve internal processes and drive customer satisfaction through proactive technical support. • Handled escalated technical issues from frontline agents, ensuring prompt resolution. • Provided support for mobile app users and NFC tag configurations. • Liaised with Product and Engineering teams to communicate system bugs and user feedback. • Maintained internal documentation and proactively updated the technical knowledge base.
2022 - 2023