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Kolawole Mercury

Kolawole Mercury

Customer Service & Relations Officer

NIGERIA flag
Osogbo, Nigeria
$5.00/hrIntermediateCVATDatatroniqDataloop

Key Skills

Software

CVATCVAT
DatatroniqDatatroniq
DataloopDataloop
Data Annotation TechData Annotation Tech
LabelImgLabelImg

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument
ImageImage

Top Task Types

Entity Ner Classification
Text Generation
Object Detection
Question Answering
Transcription
Evaluation Rating
Computer Programming Coding
Data Collection
Prompt Response Writing SFT

Freelancer Overview

Customer Service & Relations Officer. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Higher National Diploma, Federal Polytechnic, Ede (2023) and National Diploma, Federal Polytechnic, Ede (2023). AI-training focus includes labeling workflows including Named Entity Recognition.

IntermediateEnglish

Labeling Experience

Customer Service & Relations Officer

Entity Ner Classification
As a Customer Service & Relations Officer, I managed frontline customer inquiries and service requests, delivering prompt and professional resolutions. I built client relationships that contributed to a positive brand experience and repeat business. Additionally, I performed basic administrative functions that supported efficient restaurant operations. • Addressed customer requests and ensured high levels of satisfaction. • Built and maintained relationships to support repeat business. • Performed record-keeping and scheduling duties for the team. • Developed transferable skills applicable to property management roles.

As a Customer Service & Relations Officer, I managed frontline customer inquiries and service requests, delivering prompt and professional resolutions. I built client relationships that contributed to a positive brand experience and repeat business. Additionally, I performed basic administrative functions that supported efficient restaurant operations. • Addressed customer requests and ensured high levels of satisfaction. • Built and maintained relationships to support repeat business. • Performed record-keeping and scheduling duties for the team. • Developed transferable skills applicable to property management roles.

2020 - 2022

Education

F

Federal Polytechnic, Ede

National Diploma, Estate Management and Valuation

National Diploma
2021 - 2023
F

Federal Polytechnic, Ede

Higher National Diploma, Estate Management and Valuation

Higher National Diploma
2023

Work History

K

Kunle Adedoye & Associates

Estate Assistant / Property Officer

Osogbo
2023 - Present
K

Kunle Adedoye & Associates

SIWES Trainee — Real Estate & Property Valuation

Osogbo
2022 - 2022