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Kristin Nichole Tottingham

Kristin Nichole Tottingham

Technical Support Specialist - Customer Service & AI

USA flag
Dunnellon, Usa
$15.00/hrEntry LevelOneforma

Key Skills

Software

OneFormaOneForma

Top Subject Matter

No subject matter listed

Top Data Types

TextText

Top Label Types

Question Answering
Text Generation
Evaluation Rating
Prompt Response Writing SFT
Transcription

Freelancer Overview

I bring hands-on experience in data annotation and AI training data, having supported large-scale model development by meticulously labeling and categorizing text and conversational data for accuracy, compliance, and quality. My background includes applying detailed guidelines to assess AI responses for relevance, safety, and factual alignment, as well as identifying patterns and edge cases to enhance model performance. I thrive in remote, independent environments and consistently meet productivity and accuracy benchmarks. With a strong foundation in technical support, problem-solving, and process improvement, I am adept at collaborating with cross-functional teams to streamline workflows and drive quality in AI and data-centric projects. My ongoing studies in Digital Media & Design, with an emphasis on creative communication, further strengthen my ability to evaluate and refine language-based AI outputs.

Entry LevelEnglish

Labeling Experience

OneForma

Text-Based Data Labeling & AI Response Evaluation

OneformaTextQuestion AnsweringText Generation
Worked on multiple text-based data labeling and AI training projects focused on improving large language model performance and reliability. Tasks included classifying and labeling text data, evaluating AI-generated responses for accuracy, relevance, tone, and safety, and performing side-by-side comparisons of model outputs under detailed guidelines. Additional responsibilities included prompt and response writing for supervised fine-tuning (SFT), summarization and rewriting tasks, search relevance evaluation, and structured feedback for reinforcement learning from human feedback (RLHF). Quality standards emphasized consistency, adherence to annotation rubrics, plagiarism avoidance, hallucination detection, and careful review of sensitive or misleading content. All work was completed following platform-specific quality controls and validation requirements.

Worked on multiple text-based data labeling and AI training projects focused on improving large language model performance and reliability. Tasks included classifying and labeling text data, evaluating AI-generated responses for accuracy, relevance, tone, and safety, and performing side-by-side comparisons of model outputs under detailed guidelines. Additional responsibilities included prompt and response writing for supervised fine-tuning (SFT), summarization and rewriting tasks, search relevance evaluation, and structured feedback for reinforcement learning from human feedback (RLHF). Quality standards emphasized consistency, adherence to annotation rubrics, plagiarism avoidance, hallucination detection, and careful review of sensitive or misleading content. All work was completed following platform-specific quality controls and validation requirements.

2024 - 2025

Education

M

Maryville University

Bachelor of Fine Arts, Digital Media and Design

Bachelor of Fine Arts
2024 - 2025
U

University of Phoenix

Bachelor of Science, Information Technology

Bachelor of Science
2022 - 2024

Work History

C

Conduent

Direct Express Level 1 Customer Service Representative

Dunnellon
2025 - Present
S

Sunshine Nursery Landscape

Secretary Assistant

Crystal river
2018 - 2023