AI Model Training & Evaluation (Domain Expert)
As a domain expert, I applied customer service and operations knowledge to train and evaluate AI models in real business scenarios. I assessed outputs for accuracy and provided structured feedback that improved model responses. This task required alignment with compliance and customer experience best practices. • Evaluated AI model outputs for accuracy and practical applicability • Provided structured feedback and prompt refinements • Identified edge cases and failure patterns for improvements • Ensured AI alignment with business and regulatory standards