Customer Service Representative/Dispatcher
TranscriptionEntity Ner Classification
As a Customer Service Representative and Dispatcher, I coordinated non-emergency medical transportation for Medicaid recipients, ensuring prompt and precise arrangements. I interacted directly with transportation providers and customers to manage urgent requests. This position demanded critical thinking, strong communication skills, and the ability to handle high-pressure situations.
• Scheduled and coordinated medical transportation appointments efficiently.
• Responded to after-hours requests and resolved missed ride situations.
• Educated clients on available services and transportation options.
• Maintained communication to guarantee patient safety until arrival.
As a Customer Service Representative and Dispatcher, I coordinated non-emergency medical transportation for Medicaid recipients, ensuring prompt and precise arrangements. I interacted directly with transportation providers and customers to manage urgent requests. This position demanded critical thinking, strong communication skills, and the ability to handle high-pressure situations. • Scheduled and coordinated medical transportation appointments efficiently. • Responded to after-hours requests and resolved missed ride situations. • Educated clients on available services and transportation options. • Maintained communication to guarantee patient safety until arrival.
2023 - 2024