Customer Support Service Representative
As a Customer Support Service Representative at Premium Trust Bank, I delivered exceptional support to account holders and prospective clients. My responsibilities included troubleshooting and resolving customer problems while maintaining positive relationships. This role required adaptability, in-depth banking knowledge, and the ability to work efficiently under pressure.
• Motivated the customer service department to achieve set goals.
• Provided guidance to a team of 25 staff members.
• Improved processes within the customer service unit.
• Ensured prompt resolution for escalated customer issues.
As a Customer Support Service Representative at Premium Trust Bank, I delivered exceptional support to account holders and prospective clients. My responsibilities included troubleshooting and resolving customer problems while maintaining positive relationships. This role required adaptability, in-depth banking knowledge, and the ability to work efficiently under pressure. • Motivated the customer service department to achieve set goals. • Provided guidance to a team of 25 staff members. • Improved processes within the customer service unit. • Ensured prompt resolution for escalated customer issues.
2024 - 2024