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Livingstone Alube

Livingstone Alube

Customer Support/Administrative Assistant – Video Content Labeling & Documentation

Kenya flagNairobi, Kenya
$15.00/hrIntermediateOther

Key Skills

Software

Other

Top Subject Matter

AI Training
Customer Support
Digital Content

Top Data Types

VideoVideo
TextText

Top Task Types

ClassificationClassification

Freelancer Overview

Customer Support/Administrative Assistant – Video Content Labeling & Documentation. Brings 2+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Certificate, AIDRA Labs (2024) and Diploma, N/A (2023). AI-training focus includes data types such as Video and Text and labeling workflows including Classification, Evaluation, and Rating.

IntermediateEnglish

Labeling Experience

Customer Support/Administrative Assistant – Video Content Labeling & Documentation

VideoClassification
As a Customer Support/Administrative Assistant, I contributed to AI and data training processes focused on video-based tasks. My responsibilities included reviewing and labeling training videos to support internal learning materials and AI model improvement. I also conducted quality checks and tagging of multimedia content as part of internal documentation workflows. • Reviewed, labeled, and tagged video content for AI and training purposes • Performed visual quality assurance on digital training materials • Supported creation and refinement of annotated datasets for model evaluation • Utilized annotation tools within proprietary or internal platforms for labeling tasks.

As a Customer Support/Administrative Assistant, I contributed to AI and data training processes focused on video-based tasks. My responsibilities included reviewing and labeling training videos to support internal learning materials and AI model improvement. I also conducted quality checks and tagging of multimedia content as part of internal documentation workflows. • Reviewed, labeled, and tagged video content for AI and training purposes • Performed visual quality assurance on digital training materials • Supported creation and refinement of annotated datasets for model evaluation • Utilized annotation tools within proprietary or internal platforms for labeling tasks.

2025 - Present

AI Data Trainer – Conversational AI Evaluation & Annotation

OtherText
I completed training in AI data training and participated actively in conversational AI evaluation. My role involved using annotation tools to review AI-generated responses for quality and accuracy. I conducted chatbot performance evaluations and contributed to conversational flow improvements. • Evaluated AI and chatbot interactions for accuracy and natural language quality • Annotated and rated model outputs according to guidelines • Identified weaknesses in conversational logic and provided improvement suggestions • Used annotation tools and platforms aligned with industry standards.

I completed training in AI data training and participated actively in conversational AI evaluation. My role involved using annotation tools to review AI-generated responses for quality and accuracy. I conducted chatbot performance evaluations and contributed to conversational flow improvements. • Evaluated AI and chatbot interactions for accuracy and natural language quality • Annotated and rated model outputs according to guidelines • Identified weaknesses in conversational logic and provided improvement suggestions • Used annotation tools and platforms aligned with industry standards.

2023 - 2024

Education

A

AIDRA Labs

Certificate, Artificial Intelligence Data Training

Certificate
2024 - 2024
N

N/A

Diploma, Banking and Finance

Diploma
2023 - 2023

Work History

T

Teleperformance

Customer Support/Administrative Assistant

Nairobi
2025 - Present