AI-Powered Digital Hospitality Concierge (Tayọ̀)
Development and refinement of a specialized LLM-based concierge for the hotel industry. The project involved curating a proprietary dataset of hospitality protocols, guest FAQ, and local tourism data. I performed Supervised Fine-tuning (SFT) and designed complex prompt-response pairs to ensure the AI maintains a consistent brand voice while handling real-time guest requests through RAG (Retrieval-Augmented Generation).