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Madonna Alexes

Madonna Alexes

Customer Support Representative and Digital Operations Manager

Nigeria flagPort Harcourt, Nigeria
$15.00/hrEntry LevelOtherRemotasksAws Sagemaker

Key Skills

Software

Other
RemotasksRemotasks
AWS SageMakerAWS SageMaker

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument
ImageImage

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Customer Support Representative and Digital Operations Manager. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, University of Port Harcourt. AI-training focus includes labeling workflows including Named Entity Recognition.

Entry LevelEnglish

Labeling Experience

Customer Support Representative and Digital Operations Manager

Entity Ner Classification
Served as the main point of contact for customer inquiries and managed digital operations for a massage therapy company. Maintained accurate client records, coordinated appointments, and ensured outstanding customer satisfaction. Fostered clear communication between clients and service teams while supporting daily business operations. • Managed customer service inquiries and provided prompt information. • Organized bookings and maintained detailed customer databases. • Coordinated communication between clients and service providers. • Supported daily digital and operational workflows.

Served as the main point of contact for customer inquiries and managed digital operations for a massage therapy company. Maintained accurate client records, coordinated appointments, and ensured outstanding customer satisfaction. Fostered clear communication between clients and service teams while supporting daily business operations. • Managed customer service inquiries and provided prompt information. • Organized bookings and maintained detailed customer databases. • Coordinated communication between clients and service providers. • Supported daily digital and operational workflows.

2024 - 2025

Education

U

University of Port Harcourt

Bachelor of Science, Crop and Soil Science

Bachelor of Science
Not specified

Work History

S

Self-Employed

Freelance Digital Assistant and Brand Designer

Port Harcourt
2024 - Present
B

Backdrop Republic

Customer Support Representative and Digital Manager

Remote
2024 - 2026