Sentiment Analysis & Text Classification for Customer Reviews
Annotated over 10,000 customer reviews for a sentiment analysis project. Specific tasks included: Classifying each review as Positive, Negative, or Neutral Performing Named Entity Recognition (NER) to tag product names, brand mentions, and customer service keywords Identifying intent (e.g., complaint, suggestion, inquiry, praise) Maintaining consistency through weekly calibration sessions with a team of 5 annotators