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Margaret Adhiambo

Margaret Adhiambo

Virtual Assistant & Customer Operations Support (Freelancer) – Upwork

Kenya flagNairobi, Kenya
Entry LevelOther

Key Skills

Software

Other

Top Subject Matter

Customer Operations
Data Annotation Training

Top Data Types

TextText
ImageImage

Top Task Types

ClassificationClassification

Freelancer Overview

Virtual Assistant & Customer Operations Support (Freelancer) – Upwork. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Diploma in Records Management and Information Science, Kabete National Polytechnic (2023). AI-training focus includes data types such as Text and Image and labeling workflows including Classification.

Entry Level

Labeling Experience

Data Annotation Practice (Self-Initiated)

OtherImageClassification
Participated in self-initiated image annotation and categorization using sample datasets. Focused on accurate application of labeling techniques including tagging and quality checks. Reinforced understanding of annotation workflows relevant to image-based AI training. • Practiced consistent application of guidelines. • Focused on detail and accuracy for image data. • Categorized and tagged visual content. • Developed foundational skills with image annotation tools.

Participated in self-initiated image annotation and categorization using sample datasets. Focused on accurate application of labeling techniques including tagging and quality checks. Reinforced understanding of annotation workflows relevant to image-based AI training. • Practiced consistent application of guidelines. • Focused on detail and accuracy for image data. • Categorized and tagged visual content. • Developed foundational skills with image annotation tools.

2024 - Present

Data Annotation Practice (Self-Initiated)

OtherTextClassification
Engaged in self-initiated data annotation practice on sample text and image datasets. Applied principles of classification, tagging, and validation with a focus on accuracy and guideline adherence. Developed skills in both text and image data labeling through practical exercises. • Practiced consistent data labeling standards. • Focused on improving annotation accuracy. • Followed annotation instructions and reviewed work. • Gained foundational annotation experience through self-directed practice.

Engaged in self-initiated data annotation practice on sample text and image datasets. Applied principles of classification, tagging, and validation with a focus on accuracy and guideline adherence. Developed skills in both text and image data labeling through practical exercises. • Practiced consistent data labeling standards. • Focused on improving annotation accuracy. • Followed annotation instructions and reviewed work. • Gained foundational annotation experience through self-directed practice.

2024 - Present

Virtual Assistant & Customer Operations Support (Freelancer) – Upwork

OtherTextClassification
Processed and managed structured text data, reviewing and categorizing customer queries as per client guidelines. Ensured accuracy and consistency in documentation by following established SOPs. Applied detailed annotation and labeling principles in a remote, client-driven setting. • Maintained precise records for tracking and analysis. • Used standardized templates to optimize data labeling workflow. • Validated labeled data for accuracy before submission. • Adapted to multiple software tools as required by project.

Processed and managed structured text data, reviewing and categorizing customer queries as per client guidelines. Ensured accuracy and consistency in documentation by following established SOPs. Applied detailed annotation and labeling principles in a remote, client-driven setting. • Maintained precise records for tracking and analysis. • Used standardized templates to optimize data labeling workflow. • Validated labeled data for accuracy before submission. • Adapted to multiple software tools as required by project.

2023 - Present

Education

K

Kabete National Polytechnic

Diploma in Records Management and Information Science, Records Management and Information Science

Diploma in Records Management and Information Science
2019 - 2023

Work History

U

Upwork

Virtual Assistant and Customer Operations Support

Nairobi
2023 - Present
K

Kuku Foods Kenya

Customer Service Representative

Nairobi
2022 - 2023