Operations Manager
This involves segmentation of violative content according to the platform guidlines.
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I have extensive experience leading large teams in content moderation and trust & safety operations for global platforms, where accuracy, quality control, and data-driven decision-making are paramount. My background includes managing over 100 agents across multilingual, high-sensitivity workflows, collaborating with clients to align on evolving content policies, and delivering operational insights through dashboards and trend analysis. I am skilled in coaching teams, driving process improvements, and implementing automation strategies to enhance efficiency. My hands-on experience with data reporting, root cause investigations, and quality improvement projects has equipped me with a strong understanding of data annotation, labeling, and the critical role they play in AI training data pipelines, especially within domains like social media and user-generated content. I am proficient with Microsoft Office, Excel, and various project management tools, and thrive in fast-paced, high-stakes environments where data quality and compliance are essential.
This involves segmentation of violative content according to the platform guidlines.
Master of Engineering Management, Engineering Management
Bachelor of Civil Engineering, Civil Engineering
Operations Manager
Senior Team Leader