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Mary Chen

Mary Chen

Content Labelling and Operations Specialist/ADSEO Quality Analyst at Byte Precision Sdn. Bhd.

MALAYSIA flag
Shah Alam, Malaysia
$15.00/hrIntermediateInternal Proprietary Tooling

Key Skills

Software

Internal/Proprietary Tooling

Top Subject Matter

Social Media Content Moderation
Quality Assurance
Customer Service

Top Data Types

ImageImage
VideoVideo
TextText

Top Task Types

Classification

Freelancer Overview

I have experience in data labeling and quality assurance within TikTok and others BPO environment, where I was responsible for reviewing and classifying large volumes of customer interactions, including calls, chats, and emails. My role involved accurately labeling content based on predefined guidelines, identifying sentiment, compliance issues, and categorizing cases to support quality improvement and AI training initiatives. I consistently ensured high annotation accuracy while meeting daily productivity targets and adhering to strict quality standards. In addition, I bring strong analytical and attention-to-detail skills, along with experience in calibration sessions, feedback analysis, and process improvement. I have worked closely with team leaders and clients to maintain consistency in labeling standards and have contributed to refining guidelines based on recurring trends. My ability to quickly understand new policies, maintain data integrity, and deliver reliable outputs makes me well-suited for data labeling and AI training data projects.

IntermediateHakkaMalayEnglishCantoneseChinese Mandarin

Labeling Experience

Content Labelling and Operations Specialist/ADSEO Quality Analyst at Byte Precision Sdn. Bhd.

ImageClassification
Reviewed and evaluated TikTok user-generated content including text, images, and videos. Performed daily audits on an internal system for content moderation and quality checks. Supported model evaluation by identifying violation frames and aligning quality standards with BPO and internal QA. • Conducted weekly calibration sessions and prepared detailed QA reports. • Mentored new joiners on reporting and content quality processes. • Provided feedback to BPO and supported testing processes during nesting. • Coordinated with QA and POC teams for case alignment and quality discussions.

Reviewed and evaluated TikTok user-generated content including text, images, and videos. Performed daily audits on an internal system for content moderation and quality checks. Supported model evaluation by identifying violation frames and aligning quality standards with BPO and internal QA. • Conducted weekly calibration sessions and prepared detailed QA reports. • Mentored new joiners on reporting and content quality processes. • Provided feedback to BPO and supported testing processes during nesting. • Coordinated with QA and POC teams for case alignment and quality discussions.

2023 - 2025

Quality Assurance Analyst at Byte Precision Sdn. Bhd.

ImageClassification
Performed daily audits on an internal system for content moderation, generated weekly RCA reports, and prepared case examples for calibration tests. Maintained accuracy of all reported data and provided actionable insights to improve moderation quality. Collaborated with QA and Operations teams for process improvement and mentored new joiners on best practices. • Validated high-priority (P1) cases on a rotating basis. • Led weekly stand-up sessions for the QA team. • Supported ad-hoc quality improvement initiatives. • Facilitated policy and quality discussions with stakeholders.

Performed daily audits on an internal system for content moderation, generated weekly RCA reports, and prepared case examples for calibration tests. Maintained accuracy of all reported data and provided actionable insights to improve moderation quality. Collaborated with QA and Operations teams for process improvement and mentored new joiners on best practices. • Validated high-priority (P1) cases on a rotating basis. • Led weekly stand-up sessions for the QA team. • Supported ad-hoc quality improvement initiatives. • Facilitated policy and quality discussions with stakeholders.

2021 - 2023

Education

S

Segi University, Kota Damansara

Bachelor of Business Management, Business Management

Bachelor of Business Management
2013 - 2016
S

Segi University, Kota Damansara

Foundation in Commerce, Commerce

Foundation in Commerce
2012 - 2013

Work History

U

UBASE Asia

Quality Assurance

Shah Alam
2025 - Present
W

WOWSHOP

Quality Assurance Analyst

Shah Alam
2020 - 2021