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Masiga Michelle

Masiga Michelle

AI Trainer & Customer Success Specialist - Healthcare & Technology

KENYA flag
Nairobi, Nairobi, Kenya
$22.00/hrIntermediateData Annotation TechOneformaRemotasks

Key Skills

Software

Data Annotation TechData Annotation Tech
OneFormaOneForma
RemotasksRemotasks
Other

Top Subject Matter

No subject matter listed

Top Data Types

AudioAudio
DocumentDocument
ImageImage
TextText
VideoVideo

Top Label Types

Action Recognition
Audio Recording
Emotion Recognition
Prompt Response Writing SFT
Question Answering
RLHF

Freelancer Overview

I am an experienced AI training data specialist with a strong background in data annotation, multilingual labeling, and LLM training across healthcare, technology, and retail sectors. My expertise includes annotating and transcribing diverse datasets—spanning text, image, and audio—using advanced tools and Linux/Ubuntu environments to support reinforcement learning from human feedback (RLHF) and model fine-tuning. I have contributed to high-quality AI projects, such as English-Swahili localization for NLP models and prompt evaluation for large language models, ensuring cultural relevance and accuracy. My skills in CRM tools like Zendesk, Zoho, and HubSpot, combined with my ability to collaborate with researchers and QA teams, help me deliver precise, actionable data that drives AI model improvements and aligns with project goals.

IntermediateEnglishSwahiliSpanish

Labeling Experience

Data Annotation

OtherVideoEmotion RecognitionAction Recognition
Annotated video datasets to assess emotional authenticity and behavioral naturalness of AI-generated actions, flagging ambiguous or unnatural sequences to improve model realism and human-likeness

Annotated video datasets to assess emotional authenticity and behavioral naturalness of AI-generated actions, flagging ambiguous or unnatural sequences to improve model realism and human-likeness

2025 - 2025

Education

U

University of Nairobi

Bachelor of Science, Horticulture

Bachelor of Science
2018 - 2018

Work History

A

Adelphi Medical Staffing

Medical Staffing Specialist / Customer Support Coordinator

Remote
2022 - 2025
B

Bolt Kenya

Customer Support & Logistics Coordinator

Hybrid
2021 - 2022