Key Skills

Freelancer Overview

MAVIS MOKONE Randfontein, South Africa | 072 035 5580 | mavismokone88@gmail.com PROFESSIONAL SUMMARY Client-focused Customer Service and Call Centre professional with experience in government services and private sector contact centres. Skilled in client support, UIF enquiries handling, complaint resolution, data capturing, application processing, and administrative functions. Strong knowledge of Batho Pele principles, public service delivery standards, and customer care. Seeking a Client Service Officer role to provide efficient and professional frontline service. CORE SKILLS (cid:127) Customer Service & Front Desk Support (cid:127) UIF Application Processing & Screening (cid:127) Client Enquiries & Complaint Resolution (cid:127) Data Capturing & Records Management (cid:127) Telephone & Call Centre Operations (cid:127) Conflict Handling & Problem Solving (cid:127) Microsoft Office & Computer Literacy (cid:127) Time Management & Teamwork PROFESSIONAL EXPERIENCE Office of the Premier – Call Centre Agent | Oct 2023 – Oct 2024 (cid:127) Handled high volumes of public enquiries via telephone and logged cases on internal systems. (cid:127) Screened and guided clients on government services and application procedures. (cid:127) Captured and verified personal information accurately in line with POPIA requirements. (cid:127) Logged, tracked and resolved complaints and service requests. (cid:127) Escalated complex matters to relevant departments and followed up to closure. (cid:127) D

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