Full Project Analyst - AI, Bots & Help Center
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I participated in the creation and maintenance of internal AI agents used to support operational and product decision-making processes. My responsibilities included collecting, analyzing, and interpreting data and user feedback from help center partner journeys. I structured processes and performed analyses to improve the user journey and overall AI system effectiveness.
• Created, evaluated, and refined AI dialog flows based on partner feedback
• Analyzed support interaction data and generated insights for continual AI agent improvement
• Monitored AI performance using key performance indicators to identify and address improvement points
• Developed and maintained documentation of AI agent processes and evaluation criteria.
I participated in the creation and maintenance of internal AI agents used to support operational and product decision-making processes. My responsibilities included collecting, analyzing, and interpreting data and user feedback from help center partner journeys. I structured processes and performed analyses to improve the user journey and overall AI system effectiveness. • Created, evaluated, and refined AI dialog flows based on partner feedback • Analyzed support interaction data and generated insights for continual AI agent improvement • Monitored AI performance using key performance indicators to identify and address improvement points • Developed and maintained documentation of AI agent processes and evaluation criteria.
2025 - Present