AI Response Evaluator / QA Analyst
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As a Customer Experience QA Analyst, I evaluated AI-generated responses in customer interactions for tone, clarity, and accuracy. I identified and annotated errors or inconsistencies in textual conversations to enhance AI models. My work supported continuous improvement in AI response systems and user satisfaction.
• Applied structured evaluation frameworks to assess chat, email, and call transcripts
• Labeled conversation elements for tone, compliance, and effectiveness
• Provided detailed feedback and annotations to improve AI-generated communication quality
• Ensured quality control and validation of labeled data for model improvement
As a Customer Experience QA Analyst, I evaluated AI-generated responses in customer interactions for tone, clarity, and accuracy. I identified and annotated errors or inconsistencies in textual conversations to enhance AI models. My work supported continuous improvement in AI response systems and user satisfaction. • Applied structured evaluation frameworks to assess chat, email, and call transcripts • Labeled conversation elements for tone, compliance, and effectiveness • Provided detailed feedback and annotations to improve AI-generated communication quality • Ensured quality control and validation of labeled data for model improvement
2022 - Present