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M
Micalaine Peterkin

Micalaine Peterkin

Project Manager, AI Training & Systems | Site Fuel USA

Jamaica flagMontego Bay, Jamaica
$20.00/hrEntry LevelClickworkerMercor

Key Skills

Software

ClickworkerClickworker
MercorMercor

Top Subject Matter

AI-Supported Operations
Workflow Automation
Knowledge Systems

Top Data Types

TextText
DocumentDocument
VideoVideo

Top Task Types

Text GenerationText Generation
Text SummarizationText Summarization
TranscriptionTranscription
Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)

Freelancer Overview

Project Manager, AI Training & Systems | Site Fuel USA. Brings 7+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal, Proprietary Tooling, and SymTrain. Education includes Associate of Arts, University of Technology, Jamaica and Certificate, HEART/NSTA Trust. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Entry LevelEnglish

Labeling Experience

Project Manager, AI Training & Systems | Site Fuel USA

Text
I led the implementation and evaluation of AI-supported systems to improve operational performance and model quality. I developed structured AI-supported documentation, training content, and knowledge bases designed to enhance knowledge transfer and process consistency. I also assessed AI-generated outputs and provided structured feedback to improve model reliability and effectiveness. • Developed and maintained onboarding documentation and process knowledge bases. • Applied prompt engineering and structured evaluation criteria for AI-enhanced workflows. • Provided model output ratings and feedback to optimize AI performance. • Collaborated cross-functionally to track and improve AI tool adoption outcomes.

I led the implementation and evaluation of AI-supported systems to improve operational performance and model quality. I developed structured AI-supported documentation, training content, and knowledge bases designed to enhance knowledge transfer and process consistency. I also assessed AI-generated outputs and provided structured feedback to improve model reliability and effectiveness. • Developed and maintained onboarding documentation and process knowledge bases. • Applied prompt engineering and structured evaluation criteria for AI-enhanced workflows. • Provided model output ratings and feedback to optimize AI performance. • Collaborated cross-functionally to track and improve AI tool adoption outcomes.

2026 - Present

Learning & Development Manager | ContactPoint360

Text
I led the integration of AI tools and feedback systems within enterprise training environments to improve simulation realism and agent coaching. I piloted and evaluated AI coaching tools, created structured rubrics, and provided end-to-end assessment of simulation outputs. I developed human-in-the-loop workflows to capture annotator feedback and optimize AI training data quality. • Integrated SymTrain and Beyond QA for simulation training and quality review. • Designed evaluation rubrics and assessed simulation outputs for model improvement. • Built scalable content libraries to support enterprise-wide AI adoption. • Tracked AI training KPIs and model performance metrics.

I led the integration of AI tools and feedback systems within enterprise training environments to improve simulation realism and agent coaching. I piloted and evaluated AI coaching tools, created structured rubrics, and provided end-to-end assessment of simulation outputs. I developed human-in-the-loop workflows to capture annotator feedback and optimize AI training data quality. • Integrated SymTrain and Beyond QA for simulation training and quality review. • Designed evaluation rubrics and assessed simulation outputs for model improvement. • Built scalable content libraries to support enterprise-wide AI adoption. • Tracked AI training KPIs and model performance metrics.

2025 - 2025

Training Manager | National Pen

Text
I managed the development and optimization of digital learning systems using AI-supported simulations and training datasets. I designed and maintained evaluation guides, content rubrics, and digital learning frameworks to align with performance standards. I implemented ongoing quality review processes using data-driven metrics for refinement of training programs. • Developed and updated AI training datasets and instructional resources. • Designed and administered digital content evaluation methods. • Created performance benchmarks for global training programs. • Conducted regular quality assessments of simulation and blended learning outputs.

I managed the development and optimization of digital learning systems using AI-supported simulations and training datasets. I designed and maintained evaluation guides, content rubrics, and digital learning frameworks to align with performance standards. I implemented ongoing quality review processes using data-driven metrics for refinement of training programs. • Developed and updated AI training datasets and instructional resources. • Designed and administered digital content evaluation methods. • Created performance benchmarks for global training programs. • Conducted regular quality assessments of simulation and blended learning outputs.

2022 - 2024

Education

G

Google

Certificate, Analytics

Certificate
2026 - 2026
N

NCTVET

Certificate, Secretarial Studies

Certificate
Not specified

Work History

N

National Pen

Training Manager

Montego Bay
2022 - 2024
N

National Pen

Training Supervisor

Montego Bay
2020 - 2022