Customer Service Representative
Segmentation
As a Customer Service Representative, I maintained CRM records, supported technical and account issues, and guided clients through troubleshooting processes. I worked closely with clients to ensure effective campaign planning and system configuration. The position required strong communication, knowledge of CRM tools, and solution-oriented thinking.
• Maintained accurate CRM records for segmentation and campaigns
• Resolved technical issues and reduced repeat complaints
• Developed templates for automated support processes
• Met KPIs for response and resolution time under SLAs
As a Customer Service Representative, I maintained CRM records, supported technical and account issues, and guided clients through troubleshooting processes. I worked closely with clients to ensure effective campaign planning and system configuration. The position required strong communication, knowledge of CRM tools, and solution-oriented thinking. • Maintained accurate CRM records for segmentation and campaigns • Resolved technical issues and reduced repeat complaints • Developed templates for automated support processes • Met KPIs for response and resolution time under SLAs
2021 - 2022