For employers

Hire this AI Trainer

Sign in or create an account to invite AI Trainers to your job.

Invite to Job
M

Missael Medina

Customer Service Agent

USA flag
san juan, Usa
Entry Level

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument

Top Task Types

Entity Ner Classification

Freelancer Overview

Customer Service Agent. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes High School Diploma, Escuela Superior Juan Ponce de León (2019) and Bachelor's Degree, Universidad Ana G. Méndez (2025). AI-training focus includes labeling workflows including Named Entity Recognition.

Entry Level

Labeling Experience

Customer Service Agent

Entity Ner Classification
As a Customer Service Agent, I assisted passengers with tickets and seating arrangements while ensuring a smooth travel experience. I delivered prompt and courteous service aligned with customer satisfaction goals. This role required problem-solving skills and attention to passenger needs. • Facilitated ticketing and seating processes for travelers. • Provided solutions to customer issues and special requests. • Ensured compliance with airline procedures and policies. • Maintained a positive and professional demeanor at all times.

As a Customer Service Agent, I assisted passengers with tickets and seating arrangements while ensuring a smooth travel experience. I delivered prompt and courteous service aligned with customer satisfaction goals. This role required problem-solving skills and attention to passenger needs. • Facilitated ticketing and seating processes for travelers. • Provided solutions to customer issues and special requests. • Ensured compliance with airline procedures and policies. • Maintained a positive and professional demeanor at all times.

2022 - 2022

Education

E

Escuela Superior Juan Ponce de León

High School Diploma, General Education

High School Diploma
2017 - 2019
U

Universidad Ana G. Méndez

Bachelor's Degree, Not Specified

Bachelor's Degree
2025

Work History

L

Lanco

Customer Service Associate

San Juan
2022 - Present
G

GMD Airlines

Customer Service Agent

San Juan
2022 - 2022