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Mohammad Sohanur Rahman (sohan)

Mohammad Sohanur Rahman (sohan)

Customer Care Executive

Bangladesh flagDhaka, Bangladesh
$1.00/hrEntry LevelCVAT

Key Skills

Software

CVATCVAT

Top Subject Matter

Computer Vision & Image Annotation
E-commerce – Product Categorization & Customer Support
General Data Labeling & AI Training

Top Data Types

TextText
DocumentDocument
ImageImage

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Customer Care Executive. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Higher Secondary Certificate, Kabi Nazrul College (2013) and Secondary School Certificate, Ganderia High School (2011). AI-training focus includes labeling workflows including Named Entity Recognition.

Entry LevelEnglish

Labeling Experience

Customer Care Executive

Entity Ner Classification
As a Customer Care Executive, I was responsible for addressing customer queries and providing prompt assistance, both over the phone and in person. My approach required effective communication skills, patience, and enthusiasm to ensure customer satisfaction. The role demanded adaptability and a keen understanding of client needs. • Handled customer inquiries via phone and in person • Delivered positive and solutions-oriented responses • Enhanced the overall customer journey and experience • Demonstrated strong problem-solving and interpersonal skills

As a Customer Care Executive, I was responsible for addressing customer queries and providing prompt assistance, both over the phone and in person. My approach required effective communication skills, patience, and enthusiasm to ensure customer satisfaction. The role demanded adaptability and a keen understanding of client needs. • Handled customer inquiries via phone and in person • Delivered positive and solutions-oriented responses • Enhanced the overall customer journey and experience • Demonstrated strong problem-solving and interpersonal skills

2018 - 2021

Education

K

Kabi Nazrul College

Higher Secondary Certificate, Business Studies

Higher Secondary Certificate
2013 - 2013
G

Ganderia High School

Secondary School Certificate, Business Studies

Secondary School Certificate
2011 - 2011

Work History

H

H2 Limited

Sales Executive

Dhaka
2021 - 2022
A

Airtel Limited

Sales Executive

Dhaka
2020 - 2021