BERT-Based Ticket Classifier & XGBoost Churn Model
TextClassification
Developed and deployed a BERT-based ticket classifier and XGBoost churn prediction model at Infosys BPM. Worked with labeled text datasets for intent classification, reducing manual triage by 45%. Automated the full ML pipeline including data ingestion, training, and deployment using Apache Airflow and MLflow.
Developed and deployed a BERT-based ticket classifier and XGBoost churn prediction model at Infosys BPM. Worked with labeled text datasets for intent classification, reducing manual triage by 45%. Automated the full ML pipeline including data ingestion, training, and deployment using Apache Airflow and MLflow.
2022 - 2023