Service Consultant — AI Process & Training
As a Service Consultant — AI Process & Training at Unum US, I served as a liaison designing workflows analogous to annotation guideline development for AI training. I created structured manuals and training materials for consistent process execution in labeling tasks. These materials improved communication and performance among AI task teams. • Authored process documentation and service manuals for onboarding and upskilling agents. • Translated complex customer interactions into actionable labeling and annotation guidelines. • Communicated policy updates and detailed labeling instructions to distributed annotation teams. • Identified workflow optimization opportunities applicable to edge-case data labeling and curation.