IT Support & Infrastructure Specialist
As an IT Support & Infrastructure Specialist, I provided hands-on technical support to end users for hardware, software, and network-related issues. My role involved troubleshooting incidents, maintaining uptime, and implementing standard IT procedures for user management. I consistently used modern AI tools to enhance documentation and streamline support tasks.
• Delivered prompt support for workplace technology, printers, and network devices.
• Diagnosed and resolved incidents within agreed SLAs, minimizing downtime.
• Managed user accounts, access control, and onboarding processes.
• Monitored systems and escalated complex technical issues as needed.
As an IT Support & Infrastructure Specialist, I provided hands-on technical support to end users for hardware, software, and network-related issues. My role involved troubleshooting incidents, maintaining uptime, and implementing standard IT procedures for user management. I consistently used modern AI tools to enhance documentation and streamline support tasks. • Delivered prompt support for workplace technology, printers, and network devices. • Diagnosed and resolved incidents within agreed SLAs, minimizing downtime. • Managed user accounts, access control, and onboarding processes. • Monitored systems and escalated complex technical issues as needed.
2026 - Present