Sentiment and Intent Classification for Conversational AI Systems
Annotated conversational datasets to train intent-detection and sentiment-analysis models. Tasks involved classifying user utterances into predefined intent categories (e.g., request, complaint, inquiry) and rating tone as positive, neutral, or negative. Reviewed AI responses for empathy, coherence, and helpfulness. Maintained project throughput of over 500 samples per day with continuous quality monitoring. Adhered to project-specific accuracy benchmarks above 98% through double-blind review and feedback refinement cycles.