Customer Service Representative
As a Customer Service Representative, I provided prompt and courteous support to a high volume of customers through phone and chat. My duties included resolving complaints, updating records, and escalating challenging cases as needed. This position demanded effective listening and problem-solving abilities.
• Responded to over 50 customer inquiries daily via phone and chat
• Resolved complaints while maintaining high satisfaction levels
• Updated customer records and escalated complex issues
• Offered tailored solutions based on customer needs
As a Customer Service Representative, I provided prompt and courteous support to a high volume of customers through phone and chat. My duties included resolving complaints, updating records, and escalating challenging cases as needed. This position demanded effective listening and problem-solving abilities. • Responded to over 50 customer inquiries daily via phone and chat • Resolved complaints while maintaining high satisfaction levels • Updated customer records and escalated complex issues • Offered tailored solutions based on customer needs
2021 - 2022