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Myra Akinsanya

Myra Akinsanya

Customer Support & Communications Specialist

Nigeria flagLagos, Nigeria
$20.00/hrEntry Level

Key Skills

Software

No software listed

Top Subject Matter

Customer Support – CRM, Complaint Resolution & Client Experience
E-commerce & Consumer Services – Product Support & Customer Care
Marketing & Social Media – Content Creation & Audience Engagement

Top Data Types

No data types listed

Top Task Types

No task types listed

Freelancer Overview

Customer Service Representative. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Arts, Tai Solarin University of Education.

Entry LevelEnglish

Labeling Experience

Customer Service Representative

As a Customer Service Representative, I handled high-volume inbound and outbound calls, providing prompt solutions to customer queries. I effectively used CRM systems to track and resolve service requests and ensured the satisfaction of every customer interaction. My expertise lay in maintaining brand reputation and delivering excellent troubleshooting support for home appliances. • Managed high-volume inbound and outbound calls, resolving customer inquiries and issues efficiently. • Provided troubleshooting support for home appliances, improving first-call resolution and reducing repeat contacts. • Handled complaints professionally while maintaining high customer satisfaction and protecting brand reputation. • Used CRM systems to process service requests and ensure timely follow-ups.

As a Customer Service Representative, I handled high-volume inbound and outbound calls, providing prompt solutions to customer queries. I effectively used CRM systems to track and resolve service requests and ensured the satisfaction of every customer interaction. My expertise lay in maintaining brand reputation and delivering excellent troubleshooting support for home appliances. • Managed high-volume inbound and outbound calls, resolving customer inquiries and issues efficiently. • Provided troubleshooting support for home appliances, improving first-call resolution and reducing repeat contacts. • Handled complaints professionally while maintaining high customer satisfaction and protecting brand reputation. • Used CRM systems to process service requests and ensure timely follow-ups.

2026 - Present

Administrative Assistant & Social Media Manager

I managed administrative operations and social media strategies for the organization, ensuring smooth workflow and brand growth. My role required organizing student records and handling client communications to maintain a seamless customer experience. I was also responsible for expanding online visibility and assisting with travel coordination. • Managed day-to-day administrative operations including scheduling, student records, and client correspondence. • Handled client communication across various platforms to provide prompt responses. • Developed and executed engaging content for social media growth and brand visibility. • Assisted with flight planning, bookings, and itinerary coordination for travel services.

I managed administrative operations and social media strategies for the organization, ensuring smooth workflow and brand growth. My role required organizing student records and handling client communications to maintain a seamless customer experience. I was also responsible for expanding online visibility and assisting with travel coordination. • Managed day-to-day administrative operations including scheduling, student records, and client correspondence. • Handled client communication across various platforms to provide prompt responses. • Developed and executed engaging content for social media growth and brand visibility. • Assisted with flight planning, bookings, and itinerary coordination for travel services.

2025 - 2026

Education

T

Tai Solarin University of Education

Bachelor of Arts, English Language

Bachelor of Arts
Not specified

Work History

W

Whirlpool&Maytag Appliances

Customer Service Representative

N/A
2026 - Present
W

Wanies Academy

Administrative Assistant & Social Media Manager

N/A
2025 - 2026