Key Skills

Freelancer Overview

I specialize in bringing the human perspective to AI. With a background in psychology and extensive experience in customer care, I contribute to the development of intelligent systems that truly understand users — not just respond to them. My expertise lies in analyzing, labeling, and annotating customer interactions (voice, chat, or text) to train AI tools in recognizing intent, emotion, tone, and behavioral patterns. I help bridge the gap between raw data and human-centered machine learning by applying psychological insight to create more empathetic, accurate, and responsive AI models. Whether it’s curating training data, tagging conversation flows, or refining NLP outputs, I ensure that AI systems reflect real-world communication dynamics — enhancing both the user experience and the technology’s effectiveness.

Labeling Experience

Education

Work History