Simplicity Malta Limited
Senior Customer Support Agent & Trainer
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I am a bilingual professional (native Japanese, business-level English) with 13+ years of education experience and 3+ years in customer support, bringing strong transferable skills to AI training and data labeling. My expertise includes active listening and accurate transcription through university entrance interview coaching, where I guided students in delivering precise spoken Japanese. I have handled 60-100+ daily inquiries via live chat while managing up to three windows simultaneously, demonstrating fast typing speed, attention to detail, and the ability to follow complex guidelines under tight deadlines. With a proven track record in quality assurance (including KYC/AML compliance monitoring), template creation, and team training, I excel at maintaining consistency and accuracy in high-volume environments. Fully remote-ready with reliable equipment and flexible availability, I am eager to contribute my Japanese language expertise, meticulous work ethic, and adaptability to AI training projects, particularly in audio transcription, translation/localization, and data classification.
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Senior Customer Support Agent & Trainer
Sales Staff