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Н

Наоми Муней

Customer Support & Operations Coordinator (Data Annotation focus)

KENYA flag
Nairobi, Kenya
$10.00/hrEntry LevelAppen

Key Skills

Software

AppenAppen

Top Subject Matter

Customer Service Operations
geospatial planner
geomatics

Top Data Types

TextText
DocumentDocument
Geospatial Tiled ImageryGeospatial Tiled Imagery

Top Task Types

Classification

Freelancer Overview

Customer Support & Operations Coordinator (Data Annotation Focus). Brings intermediate years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include internal and proprietary tooling. Education includes a Bachelor of Science from Dedan Kimathi University of Technology (2022) and a Kenya Certificate of Secondary Education from Segero Adventist National School (2017). AI training focus includes data types such as text and labeling workflows, including classification.

Entry LevelEnglishRussian

Labeling Experience

Customer Support & Operations Coordinator (Data Annotation focus)

TextClassification
Performed data annotation and basic data analysis to identify service trends and improve response efficiency. Annotated service-related digital records to support internal operational analytics. Ensured accurate, consistent labeling of customer service data using digital systems. • Labeled textual service logs and case records. • Followed preset classification guidelines for annotation tasks. • Helped refine internal processes through annotated data feedback. • Used digital, likely internal tools for annotation work.

Performed data annotation and basic data analysis to identify service trends and improve response efficiency. Annotated service-related digital records to support internal operational analytics. Ensured accurate, consistent labeling of customer service data using digital systems. • Labeled textual service logs and case records. • Followed preset classification guidelines for annotation tasks. • Helped refine internal processes through annotated data feedback. • Used digital, likely internal tools for annotation work.

2025 - 2026

Education

D

Dedan Kimathi University of Technology

Bachelor of Science, Geomatics Engineering

Bachelor of Science
2018 - 2022
S

Segero Adventist National School

Kenya Certificate of Secondary Education, General Secondary Education

Kenya Certificate of Secondary Education
2014 - 2017

Work History

С

СААЖ, ОЭЗ

Customer Support & Operations Coordinator

Moscow
2025 - 2026
H

Horizon Contact Centers

Customer Service Representative

Nairobi
2024 - 2025