Customer Support & Operations Coordinator (Data Annotation focus)
Performed data annotation and basic data analysis to identify service trends and improve response efficiency. Annotated service-related digital records to support internal operational analytics. Ensured accurate, consistent labeling of customer service data using digital systems. • Labeled textual service logs and case records. • Followed preset classification guidelines for annotation tasks. • Helped refine internal processes through annotated data feedback. • Used digital, likely internal tools for annotation work.