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Navneet Kumar Sr. Customer Service Associate Gurugram, Haryana | (+91) 6206025961 | ns49661715101996@gmail.com Profile Summary Experienced Customer Service Associate with expertise in international processes, adept in providing high-quality support across phone, chat, and email channels. Skilled in problem-solving, customer relationship management, and guiding clients through complex systems. Bringing forth a motivated attitude and a strong ability to deliver excellent customer experiences. Work Experience Customer Service Associate (Grade-1) | Taskus | Gurugram, Haryana Process - Amazon US (International) | 26/09/2024 – 02/02/2026 • Communicate with customers through email, chat, and phone to resolve inquiries. • Assist customers in navigating Amazon Seller Central, including order management and product listings. • Resolve customer complaints promptly and professionally, maintaining high satisfaction levels. • Collaborate with internal teams to resolve complex customer issues. • Monitor and manage customer feedback and reviews to maintain positive brand perception. • Handle returns, refunds, and exchanges within Amazon guidelines. Sr. Customer Service Associate (Grade-1) | Teleperformance | Gurugram, Haryana Process - FIS Incomm Payments (International Voice) | 09/10/2023 – 13/08/2024 • Provided customer support via phone and email as primary contact for inbound issues. • Processed high-volume consumer inquiries regarding FIS Incomm’s products and services. • Troubleshot cu

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