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Ngọc Trọng Trần

IT Support Specialist

VIETNAM flag
Quang Nam, Vietnam
$4.00/hrIntermediateAppen

Key Skills

Software

AppenAppen

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument
ImageImage

Top Task Types

Bounding Box
Classification
Question Answering
Transcription
Data Collection
Prompt Response Writing SFT
Evaluation Rating

Freelancer Overview

With a Bachelor of Science from the University of Exeter and a decade of experience in IT Support, I bring a methodical approach to AI Data Training. I specialize in identifying patterns, researching complex information, and delivering error-free annotations. I am committed to improving AI model accuracy through rigorous data labeling and detailed quality assurance.

IntermediateEnglishVietnameseChinese Mandarin

Labeling Experience

2D Image Annotation for Autonomous Vehicle Navigation

ImageBounding Box
Performed high-precision 2D bounding box annotation on street-view datasets to identify vehicles, pedestrians, and traffic infrastructure. My responsibilities included ensuring pixel-perfect alignment according to strict project guidelines to improve the accuracy of object detection algorithms. I consistently met daily productivity targets while maintaining a low error rate through rigorous self-QA processes and adherence to quality standards.

Performed high-precision 2D bounding box annotation on street-view datasets to identify vehicles, pedestrians, and traffic infrastructure. My responsibilities included ensuring pixel-perfect alignment according to strict project guidelines to improve the accuracy of object detection algorithms. I consistently met daily productivity targets while maintaining a low error rate through rigorous self-QA processes and adherence to quality standards.

2025 - 2025

IT Support Specialist

As an IT Support Specialist, I provided technical assistance to customers, troubleshooting hardware and software issues. I resolved queries and escalated complex problems while maintaining high customer satisfaction. My role also included support for printing solutions and ensuring data security compliance. • Assisted customers with O365, Exchange, and Active Directory issues. • Supported and managed network printing devices using WebJet Admin. • Applied Dell DDPE encryption for secure data storage. • Ensured prompt escalation and resolution of critical issues.

As an IT Support Specialist, I provided technical assistance to customers, troubleshooting hardware and software issues. I resolved queries and escalated complex problems while maintaining high customer satisfaction. My role also included support for printing solutions and ensuring data security compliance. • Assisted customers with O365, Exchange, and Active Directory issues. • Supported and managed network printing devices using WebJet Admin. • Applied Dell DDPE encryption for secure data storage. • Ensured prompt escalation and resolution of critical issues.

2020 - 2023

Education

U

University of Exeter

Bachelor of Science, Information Technology

Bachelor of Science
2014 - 2016

Work History

F

Freelance

Freelance IT Support Specialist

Quang Nam
2024 - Present
W

Workday Solutions

IT Support Specialist

Quang Nam
2020 - 2023