IT Technician
As an IT Technician, I was responsible for resolving user hardware, software, and network issues. I managed technical problems for students and staff via the helpdesk, email, and phone. The role demanded swift troubleshooting skills and clear communication for prompt resolution.
• Diagnosed and solved network, hardware, and software issues
• Provided feedback and updates to users regarding their queries
• Assisted users through the helpdesk, email, and phone
• Maintained a high level of customer support and satisfaction
As an IT Technician, I was responsible for resolving user hardware, software, and network issues. I managed technical problems for students and staff via the helpdesk, email, and phone. The role demanded swift troubleshooting skills and clear communication for prompt resolution. • Diagnosed and solved network, hardware, and software issues • Provided feedback and updates to users regarding their queries • Assisted users through the helpdesk, email, and phone • Maintained a high level of customer support and satisfaction
2013 - 2016