Key Skills

Freelancer Overview

AKWARANDU, NKASIOBI CONSOLATA 5 Uduak Orok Street, Calabar Off Mount Zion Road, Calabar] Email Address: caceedy007@gmail.com Phone Number: 08165678980 CAREER OBJECTIVE Highly motivated and results-oriented Customer Care Officer with over 6 years of professional experience in the banking sector, passionate about delivering exceptional customer service and driving customer satisfaction. Seeking continuous career growth and opportunities to contribute meaningfully to organizational goals. PERSONAL INFORMATION Gender: Female Marital Status: Married Nationality: Nigerian State of Origin: Abia State Local Government Area: Isiala-ngwa South EDUCATIONAL BACKGROUND ACHIEVEMENTS: Recognized for consistently maintaining high customer satisfaction ratings. Successfully reduced customer churn through empathetic and effective communication. TRAININGS Customer Service Excellence Certification Banking Operations and Compliance – Access Bank Training School, Digital Banking and Financial Technology Training SKILLS Strong interpersonal and communication skills Problem-solving and conflict resolution Excellent knowledge of banking software and CRM tools Proficient in Microsoft Office Suite Attention to detail and multitasking Team player and result-driven PROFESSIONAL ATTRIBUTES Integrity and confidentiality Customer-centric mindset Adaptability and continuous learning Time management and efficiency REFEREES On request Qualifications | Dates Postgraduate Diploma

Labeling Experience

Education

Work History