Customer Service Professional
Video
As a Customer Service Professional, I managed customer interactions on major online retail platforms including eBay, Amazon, and Walmart through eDesk. I responded to queries regarding tracking, billing, returns, replacements, and other sales-related issues. The role required attention to detail, communication, and problem-solving skills to ensure customer satisfaction.
• Handled inquiries via email and chat
• Provided prompt solutions for after-sales support
• Facilitated returns, claims, and replacements
• Maintained high standards in customer relationship management
As a Customer Service Professional, I managed customer interactions on major online retail platforms including eBay, Amazon, and Walmart through eDesk. I responded to queries regarding tracking, billing, returns, replacements, and other sales-related issues. The role required attention to detail, communication, and problem-solving skills to ensure customer satisfaction. • Handled inquiries via email and chat • Provided prompt solutions for after-sales support • Facilitated returns, claims, and replacements • Maintained high standards in customer relationship management
2023 - 2024