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Nunzia Russo

Nunzia Russo

Travel Agent - Hospitality & Tourism

ITALY flag
Casavatore, Italy
$11.00/hrEntry LevelInternal Proprietary Tooling

Key Skills

Software

Internal/Proprietary Tooling

Top Subject Matter

No subject matter listed

Top Data Types

TextText

Top Label Types

Classification

Freelancer Overview

I have extensive experience in customer support, data organization, and problem solving, developed through my roles in travel management and as a community expert for leading platforms like Airbnb. My daily responsibilities include handling large volumes of client queries, accurately processing bookings and cancellations, and managing sensitive customer data with attention to detail and precision. I am skilled in online chat support and adept at identifying, categorizing, and resolving various issues, which has strengthened my ability to follow guidelines and maintain data quality. My background has given me strong organizational, analytical, and communication skills that are directly transferable to data labeling and AI training data roles, especially in domains related to e-commerce, hospitality, and customer experience. I am detail-oriented, empathetic, and flexible, always focused on delivering high-quality results and maintaining data integrity.

Entry LevelEnglishItalian

Labeling Experience

Product Support Content Classification & Quality Review

Internal Proprietary ToolingTextClassification
I supported Sony customers through Limitless by reviewing and classifying product‑related inquiries. My tasks included tagging issues, identifying user intent, and evaluating the quality of agent and AI‑generated responses. I worked with structured guidelines and maintained accuracy and consistency across all classifications.

I supported Sony customers through Limitless by reviewing and classifying product‑related inquiries. My tasks included tagging issues, identifying user intent, and evaluating the quality of agent and AI‑generated responses. I worked with structured guidelines and maintained accuracy and consistency across all classifications.

2025 - 2025

Product Support Content Tagging & Quality Evaluation

Internal Proprietary ToolingTextClassification
I reviewed and classified Airbnb customer requests while working through Directly/Movate. My tasks included tagging issues, identifying user intent, and checking the quality of agent and AI‑generated responses. I handled high volumes of text data and followed strict accuracy and consistency standards.

I reviewed and classified Airbnb customer requests while working through Directly/Movate. My tasks included tagging issues, identifying user intent, and checking the quality of agent and AI‑generated responses. I handled high volumes of text data and followed strict accuracy and consistency standards.

2022 - 2024

Education

U

University of Federico II

Bachelor of Economics and Commerce, Economics and Commerce

Bachelor of Economics and Commerce
1986 - 1989
I

ITCS Andrea Torrente

Diploma in Commerce, Commerce

Diploma in Commerce
1981 - 1986

Work History

A

Airbnb

Customer Support Specialist

Naples
2022 - Present
A

Airbnb

Airbnb Superhost

Naples
2017 - Present