Data Annotation Specialist (Call Center Agent)
TextClassification
As a call center agent, I processed structured and unstructured customer data and categorized information using defined frameworks. I maintained accuracy and consistency while interpreting and transforming user input into structured formats for workflow processing. I applied taxonomy and guideline-driven approaches to ensure clean, high-quality datasets for AI model training. • Consistently identified and escalated data inconsistencies and errors
• Applied detailed rubrics to categorize and label textual entries
• Processed high-volume data with repetitive accuracy
• Maintained documentation standards within CRM and digital platforms
As a call center agent, I processed structured and unstructured customer data and categorized information using defined frameworks. I maintained accuracy and consistency while interpreting and transforming user input into structured formats for workflow processing. I applied taxonomy and guideline-driven approaches to ensure clean, high-quality datasets for AI model training. • Consistently identified and escalated data inconsistencies and errors • Applied detailed rubrics to categorize and label textual entries • Processed high-volume data with repetitive accuracy • Maintained documentation standards within CRM and digital platforms
2025 - Present