IT Support Specialist
In this IT Support Specialist position, I resolved numerous hardware, software, and network-related support requests ensuring staff productivity and minimized downtime. My responsibilities included both remote and onsite technical support as well as infrastructure deployment and maintenance. The job demanded strong technical problem-solving skills and experience with new system rollouts and user training.
• Resolved over 500 IT support tickets and provided prompt technical assistance
• Installed and configured desktops, laptops, and peripherals
• Conducted maintenance on network infrastructure for improved uptime
• Delivered technical training sessions for more than 40 staff members
In this IT Support Specialist position, I resolved numerous hardware, software, and network-related support requests ensuring staff productivity and minimized downtime. My responsibilities included both remote and onsite technical support as well as infrastructure deployment and maintenance. The job demanded strong technical problem-solving skills and experience with new system rollouts and user training. • Resolved over 500 IT support tickets and provided prompt technical assistance • Installed and configured desktops, laptops, and peripherals • Conducted maintenance on network infrastructure for improved uptime • Delivered technical training sessions for more than 40 staff members
2023 - 2024