Quality Control and Customer Service Officer
As a Quality Control and Customer Service Officer, I managed multi-channel communications for customers both on-site and remotely. I was responsible for providing efficient and high-quality support to customers via phone calls and WhatsApp. The position required strong communication skills and the ability to handle logistics and vendor coordination. • Provided prompt support to both walk-in and online customers.
• Managed inquiries and service requests across multiple communication streams.
• Handled courier services and coordinated with vendors to ensure timely deliveries.
• Ensured customer satisfaction by resolving issues efficiently.
As a Quality Control and Customer Service Officer, I managed multi-channel communications for customers both on-site and remotely. I was responsible for providing efficient and high-quality support to customers via phone calls and WhatsApp. The position required strong communication skills and the ability to handle logistics and vendor coordination. • Provided prompt support to both walk-in and online customers. • Managed inquiries and service requests across multiple communication streams. • Handled courier services and coordinated with vendors to ensure timely deliveries. • Ensured customer satisfaction by resolving issues efficiently.
2022 - 2022