Customer Service Assistant
As a Customer Service Assistant, I was responsible for managing business-to-business delivery queries, booking deliveries, and resolving delivery-related issues. I provided updates on business terms and conditions and worked to enhance the customer experience through prompt solutions. The role required excellent communication, multitasking abilities, and quick decision-making.
• Resolved complex delivery and logistics issues for business clients.
• Booked and scheduled deliveries efficiently under tight deadlines.
• Updated clients regularly on changing business policies.
• Promoted advanced service offerings to maximize customer value.
As a Customer Service Assistant, I was responsible for managing business-to-business delivery queries, booking deliveries, and resolving delivery-related issues. I provided updates on business terms and conditions and worked to enhance the customer experience through prompt solutions. The role required excellent communication, multitasking abilities, and quick decision-making. • Resolved complex delivery and logistics issues for business clients. • Booked and scheduled deliveries efficiently under tight deadlines. • Updated clients regularly on changing business policies. • Promoted advanced service offerings to maximize customer value.
2024 - 2023