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Ogwuche Onaji

Ogwuche Onaji

Technical Support Specialist

Nigeria flagLagos, Nigeria
$50.00/hrIntermediateDon T DiscloseInternal Proprietary Tooling

Key Skills

Software

Don't disclose
Internal/Proprietary Tooling

Top Subject Matter

Tech - Technical Support Specialist, Virtual Assistant, AI Trainer
Healthcare - Data Collection

Top Data Types

TextText
AudioAudio
DocumentDocument

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification
Text GenerationText Generation
Question AnsweringQuestion Answering
Text SummarizationText Summarization
ClassificationClassification
TranscriptionTranscription
Red TeamingRed Teaming
Fine-tuningFine-tuning

Freelancer Overview

Technical Support Specialist. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Technology, Federal University of Technology, Yola (2010). AI-training focus includes data types such as Text and labeling workflows including Named Entity Recognition.

IntermediateEnglishHausa

Labeling Experience

Technical Support Specialist

TextEntity Ner Classification
As a Technical Support Specialist, I supervised a team of support staff and monitored their performance. I was responsible for providing mentorship as well as streamlining support processes for optimal efficiency and customer satisfaction. My role involved preparing team reports and handling escalated customer issues. • Led and coached IT support team members to improve service delivery. • Implemented KPIs to align team goals with company standards. • Optimized technical workflows and ensured prompt issue resolution. • Prepared and documented regular performance reviews and troubleshooting guides.

As a Technical Support Specialist, I supervised a team of support staff and monitored their performance. I was responsible for providing mentorship as well as streamlining support processes for optimal efficiency and customer satisfaction. My role involved preparing team reports and handling escalated customer issues. • Led and coached IT support team members to improve service delivery. • Implemented KPIs to align team goals with company standards. • Optimized technical workflows and ensured prompt issue resolution. • Prepared and documented regular performance reviews and troubleshooting guides.

2023 - 2024

Education

F

Federal University of Technology, Yola

Bachelor of Technology, Geology

Bachelor of Technology
2004 - 2010

Work History

M

Memtechpro

Technical Support Specialist

Lagos
2023 - 2024
T

Tek Experts

Customer Support Advocate

Lagos
2021 - 2023