Key Skills

Freelancer Overview

Okoye Vivian Address: Nsukka, Enugu state Nigeria Email: vivianokoye2020@gmail.com Phone Number: 09073967481 Instagram: Vee_graphix_ PROFESSIONAL SUMMARY Dedicated and empathetic Customer Service Professional with hands-on experience in retail, e-commerce, and skincare industries. Proven ability to resolve customer complaints efficiently, improve customer satisfaction, and support business growth. Skilled in CRM tools, communication, and problem-solving, with additional strengths in graphics design and digital tools. Passionate about delivering exceptional customer experiences and building strong customer relationships. WORK EXPERIENCE Customer Service Representative Remx Stores (2024 – 2025) Delivered prompt and professional support to customers, resolving inquiries and complaints effectively Improved customer satisfaction by providing tailored solutions and follow-ups Collaborated with logistics teams to ensure timely delivery and quick issue resolution Maintained accurate customer records using CRM tools Designed visual content for customer communication, enhancing brand engagement Product Manager Alte Skincare and Cosmetics (2022 – 2023) Managed product sales and contributed to increased revenue growth Monitored and responded to customer reviews to improve product satisfaction Coordinated product display and sales across major retail outlets including Shoprite and City Park Mall Strengthened brand visibility through strategic product placement SKILLS Customer Service

Labeling Experience

Education

Work History