Key Skills

Software

Axiom AI

Top Subject Matter

No subject matter listed

Top Data Types

Audio

Document

Image

Text

Video

Top Label Types

Audio Recording

Classification

Emotion Recognition

Object Detection

Question Answering

Freelancer Overview

I am a detail-oriented analyst with hands-on experience evaluating and annotating digital interactions across chat, email, and ticketing platforms. My background in computer engineering and customer experience analysis has equipped me with strong skills in quality assurance, communication review, and trend identification—key components in producing high-quality training data for AI and machine learning models. I have consistently maintained high QA standards while independently assessing clarity, tone, and resolution effectiveness, and I am adept at documenting patterns and providing structured feedback. Proficient in tools like Zendesk, HubSpot, Freshdesk, and Zoho Desk, I am committed to accuracy, consistency, and continuous improvement in data-driven environments. My ability to translate complex interaction data into actionable insights makes me well-suited for data labeling and annotation roles, particularly in domains involving digital communication and customer support.

Labeling Experience

Education

Work History