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O

Olawale Quadri

AI Call Transcription and Audit Developer

NIGERIA flag
Lagos, Nigeria
Entry Level

Key Skills

Software

No software listed

Top Subject Matter

Debt Collection Compliance Call Auditing
Debt Collection Call Compliance
Debt Collection Customer Communication

Top Data Types

AudioAudio
TextText
DocumentDocument

Top Task Types

Transcription
Classification
Text Generation

Freelancer Overview

AI Call Transcription and Audit Developer. Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Higher National Diploma, Lagos State Polytechnic (2017) and National Diploma, Lagos State Polytechnic (2014). AI-training focus includes data types such as Audio and Text and labeling workflows including Transcription, Classification, and Text Generation.

Entry Level

Labeling Experience

Text Generation and Email Compliance Labeler

TextText Generation
Developed an FCA-compliant email generation tool that produced personalized, batched debt collection emails using customer CSV data. Labeled and reviewed generated text outputs, ensuring each message aligned with regulatory standards and intent. Provided high-quality synthetic data for continuous system training and quality improvement. • Automated generation and validation of compliance-focused communication templates. • Curated datasets to support training and refinement of email generation models. • Implemented feedback loops to evaluate and improve text labeling accuracy. • Aligned all samples with sensitive subject matter requirements of financial services.

Developed an FCA-compliant email generation tool that produced personalized, batched debt collection emails using customer CSV data. Labeled and reviewed generated text outputs, ensuring each message aligned with regulatory standards and intent. Provided high-quality synthetic data for continuous system training and quality improvement. • Automated generation and validation of compliance-focused communication templates. • Curated datasets to support training and refinement of email generation models. • Implemented feedback loops to evaluate and improve text labeling accuracy. • Aligned all samples with sensitive subject matter requirements of financial services.

2023 - Present

Compliance Flag Detection and Text Classification Specialist

TextClassification
Built and managed a compliance flag detection system that classified text segments within call transcripts using regex-based models. Identified key compliance events such as Payment To Promise (PTP), vulnerability disclosures, disputes, and complaints. Labeled data for team training and system refinement to align with FCA Consumer Duty and CONC guidelines. • Designed regular expressions for rule-based classification of transcript content. • Generated annotated training datasets for internal compliance workflow automation. • Supported fine-tuning and ongoing evaluation of compliance labeling models. • Facilitated domain-specific annotation tailored to debt collections.

Built and managed a compliance flag detection system that classified text segments within call transcripts using regex-based models. Identified key compliance events such as Payment To Promise (PTP), vulnerability disclosures, disputes, and complaints. Labeled data for team training and system refinement to align with FCA Consumer Duty and CONC guidelines. • Designed regular expressions for rule-based classification of transcript content. • Generated annotated training datasets for internal compliance workflow automation. • Supported fine-tuning and ongoing evaluation of compliance labeling models. • Facilitated domain-specific annotation tailored to debt collections.

2023 - Present

AI Call Transcription and Audit Developer

AudioTranscription
Deployed an AI-powered call transcription pipeline using Faster-Whisper for batch MP3/WAV processing in FCA-regulated debt collections. Labeled large volumes of call audio data by generating and reviewing accurate transcripts for compliance and training purposes. Evaluated automated outputs, ensuring alignment with FCA call auditing requirements and flagging deviations for further review. • Integrated fuzzy matching for scoring transcripts against compliance criteria. • Managed end-to-end batch processing, facilitating high-throughput labelling tasks. • Maintained quality standards through comprehensive compliance checks. • Enhanced workflow efficiency using custom Python and third-party libraries.

Deployed an AI-powered call transcription pipeline using Faster-Whisper for batch MP3/WAV processing in FCA-regulated debt collections. Labeled large volumes of call audio data by generating and reviewing accurate transcripts for compliance and training purposes. Evaluated automated outputs, ensuring alignment with FCA call auditing requirements and flagging deviations for further review. • Integrated fuzzy matching for scoring transcripts against compliance criteria. • Managed end-to-end batch processing, facilitating high-throughput labelling tasks. • Maintained quality standards through comprehensive compliance checks. • Enhanced workflow efficiency using custom Python and third-party libraries.

2023 - Present

Education

L

Lagos State Polytechnic

Higher National Diploma, Insurance

Higher National Diploma
2012 - 2017
L

Lagos State Polytechnic

National Diploma, Insurance

National Diploma
2012 - 2014

Work History

U

United Kash Limited

Frontline Supervisor & Python Automation Developer

Ipswich
2023 - Present
E

Ethica Resolve

Frontline Operations Manager

Lagos
2023 - Present