Remote IT Support Specialist
As a Remote IT Support Specialist, I ensured uninterrupted IT operations for over 100 remote employees across various time zones. I delivered comprehensive technical support and training, efficiently resolving issues while improving internal processes. Utilizing my expertise in remote troubleshooting and technical documentation, I consistently maintained high end-user satisfaction. • Provided prompt remote technical support, resolving hardware, software, and network issues for a distributed workforce. • Resolved an average of 40+ helpdesk tickets daily using ServiceNow, increasing operational efficiency. • Developed and delivered virtual onboarding training for new employees on essential remote collaboration tools. • Authored IT knowledge base articles that increased first-call resolution rates and reduced ticket resolution times.