AI Content Analyst
In this project, I worked on training a natural language processing model to classify customer support queries, with the goal of enabling the AI to automatically categorize requests and suggest relevant responses. My role focused on annotating and labeling thousands of tickets, identifying intents and entities, normalizing text, and ensuring consistent application of labeling guidelines. The dataset included over 50,000 entries across multiple languages and product lines, and I personally annotated around 15,000, collaborating closely with a team of four to ensure coverage. To maintain high quality, we followed strict annotation protocols, performed inter-annotator agreement checks, reviewed edge cases, and conducted periodic audits, achieving over 95% labeling accuracy and minimizing bias in the dataset