Call Reviewer / Data Annotator
As a Call Reviewer and Data Annotator at Humanatics from 2022 to 2024, I categorized and analyzed customer call recordings for business insight. My tasks included classifying calls by outcomes and maintaining compliance with strict labeling standards. This role required consistent attention to detail and accuracy in handling high call volumes. • Classified and sorted diverse customer call audio files • Identified call intent including bookings, inquiries, and complaints • Maintained labeling quality and adherence to instructions • Supported business outcomes by providing actionable call data insights