Conversational AI – Chat Intent & Entity Labeling
Labeled over 10,000 customer service chat messages to train a conversational AI system. Tasks included identifying user intent, extracting named entities (e.g. product names, locations), and tagging sentiment (positive, neutral, negative). Applied strict annotation guidelines to ensure semantic accuracy and domain relevance. Collaborated with AI engineers to refine labeling schemas based on model performance feedback. This dataset helped improve chatbot understanding and response accuracy across multilingual environments. Maintained a consistent labeling accuracy of 97% or higher.