AI Trainer
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Train AI models in object identification, masking, audio transcription and trace step verification.
Train AI models in object identification, masking, audio transcription and trace step verification.
2025 - 2026
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Key Skills
Software
No software listed
Top Subject Matter
Email Marketing
SQL and Liquid Coding
General
Top Data Types
Computer Code Programming
Text
DocumentTop Task Types
SegmentationFreelancer Overview
CRM Manager. Brings 10+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Education includes Bachelor of Science, University of Nottingham (2015). AI-training focus includes data types such as Computer Code and Programming and labeling workflows including Segmentation.
Entry LevelEnglish
Labeling Experience
CRM Manager
Segmentation
As CRM Manager, I expanded lifecycle journeys and improved consent capture for streamlined and compliant customer data collection. I delivered strong open rates and click-through rates through advanced segmentation and automation flows. I led key CRM transformation projects, collaborating across departments and enhancing campaign management in Salesforce.
• Expanded lifecycle journeys from 6 to 20+ emails increasing customer satisfaction.
• Designed compliant consent processes aligned with GDPR/PECR.
• Led migration to Pardot Lightning and implemented Salesforce Marketing Cloud company-wide.
• Created dashboards and pioneered email branding transformation.
As CRM Manager, I expanded lifecycle journeys and improved consent capture for streamlined and compliant customer data collection. I delivered strong open rates and click-through rates through advanced segmentation and automation flows. I led key CRM transformation projects, collaborating across departments and enhancing campaign management in Salesforce. • Expanded lifecycle journeys from 6 to 20+ emails increasing customer satisfaction. • Designed compliant consent processes aligned with GDPR/PECR. • Led migration to Pardot Lightning and implemented Salesforce Marketing Cloud company-wide. • Created dashboards and pioneered email branding transformation.
2022 - 2023
CRM Manager
Segmentation
As CRM Manager, I designed and led customer retention and follow-up campaigns, achieving measurable uplifts in user loyalty and daily revenue. I managed the execution and analysis of weekly multi-channel campaigns focused on retention, engagement, and monetization. I forged relationships with international stakeholders and reported on CRM performance metrics regularly.
• Executed 5-8 segmented email campaigns weekly and provided competitor analysis.
• Monitored Life Cycle KPIs and acted as a CRM configuration and segmentation leader.
• Used SQL for campaign analytics and trained new CRM staff.
• Drove multi-channel CRM strategies to boost customer engagement and retention.
As CRM Manager, I designed and led customer retention and follow-up campaigns, achieving measurable uplifts in user loyalty and daily revenue. I managed the execution and analysis of weekly multi-channel campaigns focused on retention, engagement, and monetization. I forged relationships with international stakeholders and reported on CRM performance metrics regularly. • Executed 5-8 segmented email campaigns weekly and provided competitor analysis. • Monitored Life Cycle KPIs and acted as a CRM configuration and segmentation leader. • Used SQL for campaign analytics and trained new CRM staff. • Drove multi-channel CRM strategies to boost customer engagement and retention.
2017 - 2021
Education
U
University of Nottingham
Bachelor of Science, Finance, Accounting and Management
Bachelor of Science
2012 - 2015
Work History
U
Utility Warehouse
CRM Operations Manager
London
2023 - Present
G
G.Network
CRM Manager
London
2022 - 2023