Digital IT Support Agent
As a Digital IT Support Agent, I addressed technical issues post-order and ensured prompt bug resolution to minimize customer disruption. I was also responsible for maintaining data security and updating key system documentation. Working closely with external teams, I contributed significantly to successful ICT system installations. • Logged and resolved high-impact technical reports via chat and email
• Identified and removed operational irregularities to ensure stable system performance
• Updated internal Knowledge Base and facilitated end-user training
• Collaborated with external specialists in ICT system configuration
As a Digital IT Support Agent, I addressed technical issues post-order and ensured prompt bug resolution to minimize customer disruption. I was also responsible for maintaining data security and updating key system documentation. Working closely with external teams, I contributed significantly to successful ICT system installations. • Logged and resolved high-impact technical reports via chat and email • Identified and removed operational irregularities to ensure stable system performance • Updated internal Knowledge Base and facilitated end-user training • Collaborated with external specialists in ICT system configuration
2019 - 2020